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IT - Friend or Foe? Is your IT department on your side, or do they seem to be working for someone else?

Ignorance, Inefficiency and IT Who's in charge here? The Boss? The IT Department? How did IT get to have the power it currently wields?

Rules of Engagement Build IT as you would a building: get an architect, a QS and some engineers and a builder. Don't use your in-house maintenance staff...

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